Sometimes, if you have a problem that can be dealt over the telephone, you will be booked a telephone appointment. These are usually dealt with at the end of surgery i.e. between 11:45 and 3 pm or after 6pm.
It is possible that the doctor may be able to phone before this time, so it is important that you answer your phone at any time after a telephone appointment has been booked. If the doctor has tried to phone you and got no reply then they will not phone again.